Returns & Exchanges
At REFASH, we want you to love your sustainable fashion finds, which is why we offer a 14-day window for returns on eligible items. If your purchase isn't quite right, our simple return process ensures you can shop with confidence while supporting circular fashion.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Securely pack the items in their original packaging, ensuring all tags are still attached and the garments are in their original, unworn condition.
Ship It Back
Print your prepaid shipping label from the portal, affix it to your package, and drop it off at any authorized courier location.
Receive Your Refund
Once our team inspects the returned items, we will process your refund or store credit within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing